RETURNS / EXCHANGES
Regular price frames can be sent back to the store they originally shipped from within 14 days of delivery for a refund or exchange. Frames must be returned unworn, in the original packaging, including the case, cleaning cloth, and a copy of the original receipt. For refunds, a credit will be issued to the original payment method within one week of our store receiving your frames.
Shipping is not refundable. You are responsible for shipping costs to and from the store for all refunds and exchanges. We recommend you ship the item back using a carrier that offers tracking and insurance in case of damage or loss in transit.
One-time free COLOR Exchange: If the frame you purchased is the perfect fit but not the perfect color, please send it back to us within 14 days of receiving them and we'll ship you the same style in a new color of your choice at no additional cost (one color exchange only per style).
All Fiction frames have a one year warranty from the date of purchase for any manufacturer defect. Our warranty does not cover sunglass lenses or replacement costs for lenses placed into Fiction frames or cover replacement costs of frames damaged by a third-party optician or lab. Mishandling or deliberate modification of a frame will void the warranty.
Warranty claims are required to be mailed to the store they originally shipped from with a copy of the original receipt. We advise that you call us to discuss the issue or email us with photographs of the issue before sending the frame to us.
Please contact us if you have any questions or concerns regarding these policies:
tel: 323 962 3915